{"id":364442,"date":"2024-01-21T23:59:20","date_gmt":"2024-01-21T22:59:20","guid":{"rendered":"https:\/\/www.fiarebancaetica.coop\/?page_id=364442"},"modified":"2025-07-28T13:56:10","modified_gmt":"2025-07-28T11:56:10","slug":"servei-de-reclamacions-i-atencio-al-client","status":"publish","type":"page","link":"https:\/\/www.fiarebancaetica.coop\/ca\/servei-de-reclamacions-i-atencio-al-client\/","title":{"rendered":"SERVEI DE RECLAMACIONS I ATENCI\u00d3 AL CLIENT"},"content":{"rendered":"\n<div class=\"wrapper-crispybacon-class wrapper-crispybacon-class-large \">\n    \n\n<h1 class=\"wp-block-heading\"><strong>Servei de reclamacions i atenci\u00f3 al client\/clienta<\/strong><\/h1>\n\n\n\n<p>Estimat\/a Cliente\/a,<\/p>\n\n\n\n<p><strong>Banca popolare Etica Sucursal a Espanya<\/strong> posa a la seva disposici\u00f3 tots els mitjans per contactar amb nosaltres si vost\u00e8 volgu\u00e9s transmetre queixes, reclamacions i suggeriments.<\/p>\n\n\n\n<p><strong>Per resoldre de forma senzilla:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Per tel\u00e8fon, trucant al 0034944153496 .<\/li>\n\n\n\n<li>A trav\u00e9s de la nostra Sucursal a Bilbao, Carrer S.ta Maria 9<\/li>\n\n\n\n<li>Per adre\u00e7a electr\u00f2nica a la seg\u00fcent direcci\u00f3 sac@fiarebancaetica.coop<\/li>\n\n\n\n<li>Per escrit, si ho desitja:<\/li>\n<\/ul>\n\n\n\n<p><em>Departament d\u2019Atenci\u00f3 al Client &#8211; Banca popolare Etica Sucursal en Espana<\/em><\/p>\n\n\n\n<p><em>Carrer S.ta Maria 9<\/em><\/p>\n\n\n\n<p><em>48005 Bilbao<\/em><\/p>\n\n\n\n<p>El titular del Servei d\u2019Atenci\u00f3 al Client es Susi Baraldi<\/p>\n\n\n\n<p>Banca popolare Etica Sucursal a Espa\u00f1a disposa d\u2019un Reglament per la Defensa del Client, al qual pot accedir\u00a0<a href=\"https:\/\/www.fiarebancaetica.coop\/app\/uploads\/sites\/2\/2025\/07\/ES1550.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>aqu\u00ed<\/strong>.<\/a><\/p>\n\n\n\n<p><strong>El termini m\u00e0xim per a la resoluci\u00f3 de queixes o reclamacions \u00e9s:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dos mesos des de la recepci\u00f3 de la queixa i\/o reclamaci\u00f3 per aquells clients que tinguin la condici\u00f3 de NO CONSUMIDOR conforme la Llei 7\/2017, de 2 de novembre.<\/li>\n\n\n\n<li>Un mes abans la recepci\u00f3 de la queixa i\/o reclamaci\u00f3 per aquells clients que tinguin la condici\u00f3 de CONSUMIDOR conforme a la Ley 7\/2017, del 2 de novembre.<\/li>\n\n\n\n<li>Quinze dies h\u00e0bils des de la recepci\u00f3 de la queixa i\/o reclamaci\u00f3 en cas que es tracti de mat\u00e8ries regulades en els T\u00edtols II i III del Reial decret llei 19\/2018, de 23 de novembre, de serveis de pagament i altres mesures urgents en mat\u00e8ria financera, podent-se aplicar l&#8217;excepci\u00f3 prevista de l&#8217;apartat 2n de l&#8217;article 69 de la mateixa norma que permet ampliar el termini fins a un mes des de la recepci\u00f3 de l&#8217;escrit. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Si la resposta a la seva reclamaci\u00f3 no hagu\u00e9s estat satisfact\u00f2ria o hauria transcorregut un termini superior als indicats per a cada categoria de reclamaci\u00f3, podr\u00e0 llavors dirigir-se a:<\/p>\n\n\n\n<p><strong>Servei de Reclamacions del Banc d&#8217;Espanya<\/strong><br>Calle Alcal\u00e1 48, 28014 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/clientebancario.bde.es\/pcb\/es\/\">https:\/\/clientebancario.bde.es\/pcb\/es\/<\/a><\/p>\n\n\n\n<p><strong>Servei de Reclamacions de la CNMV<\/strong><br>Miguel \u00c1ngel 11, 28010 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=2\">https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=2<\/a><\/p>\n\n\n\n<p><strong>Servei de Reclamacions de la *DGSFP<\/strong><\/p>\n\n\n\n<p>Paseo de la Castellana 44, 28046 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/dgsfp.mineco.gob.es\/es\/Paginas\/Iniciocarrousel.aspx\">https:\/\/dgsfp.mineco.gob.es\/es\/Paginas\/Iniciocarrousel.aspx<\/a><\/p>\n\n\n\n<p><strong>Normativa de Referencia:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ordre Ministerial RESS\u00d2\/734\/2004 de l&#8217;11 de mar\u00e7 de 2004, sobre els Departaments i Serveis d&#8217;Atenci\u00f3 al Client i el Defensor del Client de les Entitats Financeres.<\/li>\n\n\n\n<li>Circular 8\/90 del Banc d&#8217;Espanya, sobre Transpar\u00e8ncia de les Operacions i Protecci\u00f3 de la Clientela.<br><br><br><\/li>\n<\/ul>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6692,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"coauthors":[10744],"class_list":["post-364442","page","type-page","status-publish","hentry","crispybacon-hidden-page-title"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SERVEI DE RECLAMACIONS I ATENCI\u00d3 AL CLIENT - Fiare Banca Etica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fiarebancaetica.coop\/ca\/servei-de-reclamacions-i-atencio-al-client\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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