{"id":383059,"date":"2025-02-11T15:24:27","date_gmt":"2025-02-11T14:24:27","guid":{"rendered":"https:\/\/www.fiarebancaetica.coop\/?page_id=383059"},"modified":"2025-02-11T15:24:30","modified_gmt":"2025-02-11T14:24:30","slug":"383059-2","status":"publish","type":"page","link":"https:\/\/www.fiarebancaetica.coop\/eu\/383059-2\/","title":{"rendered":""},"content":{"rendered":"\n<div class=\"wrapper-crispybacon-class wrapper-crispybacon-class-wide \">\n    \n\n<div class=\"wrapper-crispybacon-class wrapper-crispybacon-class-large \">\n    \n\n<h1 class=\"wp-block-heading\"><strong>Bezeroaren erreklamazioetarako eta arretarako zerbitzua<\/strong><\/h1>\n\n\n\n<p>Bezero agurgarria:<\/p>\n\n\n\n<p><strong>Banca Popolare Eticaren Espainiako sukurtsalak<\/strong> baliabide guztiak jartzen ditu zure eskura, gurekin harremanetan jar zaitezen baldin eta kexak, erreklamazioak nahiz iradokizunak helarazi nahi badizkiguzu.<\/p>\n\n\n\n<p><strong>Modu errazean konpontzeko:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telefonoz: 0034 944153496 zenbakira deituta.<\/li>\n\n\n\n<li>Bilboko gure sukurtsalaren bidez, Santa Maria kaleko 9an<\/li>\n\n\n\n<li>Posta elektronikoz, helbide honetara idatzita: sac@fiarebancaetica.coop<\/li>\n\n\n\n<li>Idatziz nahi izanez gero, helbide honetara bidalita:<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Bezeroaren Arretarako Departamentua \u2013 Banca Popolare Eticaren Espainiako sukurtsala<\/em><\/strong><\/p>\n\n\n\n<p><em> San Maria kalea,  9<\/em><\/p>\n\n\n\n<p><em>48005 Bilb<\/em>o<\/p>\n\n\n\n<p><strong><em>Susi Baraldi da Bezeroaren Arretarako Zerbitzuaren titularra<\/em><\/strong><\/p>\n\n\n\n<p><strong>Banca Popolare Eticaren Espainiako Sukurtsalak badu Bezeroaren babesari buruzko Erregelamendua, eta <\/strong><a href=\"http:\/\/www.fiarebancaetica.coop\/app\/uploads\/sites\/2\/2024\/01\/reglamento-atencion-cliente.pdf\"><strong>hemen<\/strong><\/a><strong>eskuratu dezakezu. <\/strong><\/p>\n\n\n\n<p><strong>Kexak edo erreklamazioak ebazteko gehieneko epea honako hau da:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kexa eta\/edo erreklamazioa jasotzen denetik bi hilabete, azaroaren 2ko 7\/2017 Legearen arabera EZ-KONTSUMITZAILE diren bezeroentzat.<\/li>\n\n\n\n<li>Kexa eta\/edo erreklamazioa jasotzen denetik hilabete, azaroaren 2ko 7\/2017 Legearen arabera KONTSUMITZAILE diren bezeroentzat.<\/li>\n\n\n\n<li>Kexa eta\/edo erreklamazioa jasotzen denetik hamabost egun baliodun, baldin eta Ordainketa Zerbitzuen eta Finantza Arloko Presako Beste Neurri Batzuen azaroaren 23ko 19\/2018 Errege Lege Dekretuaren II. eta III. tituluetan araututako gaiak badira, eta arau beraren 69. artikuluaren 2. atalean aurreikusitako salbuespena aplikatu ahal izango da; idazkia jasotzen denetik hilabeteko epea luzatzeko aukera ematen du salbuespen horrek.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Zure erreklamazioari emandako erantzunak asebete ez bazaitu edo erreklamazio-kategoria bakoitzerako adierazitakoa baino epe luzeagoa igaro bada, hona jo ahal izango duzu:<\/p>\n\n\n\n<p><strong>Servicio de Reclamaciones del Banco de Espa\u00f1a<br><\/strong>Calle Alcal\u00e1 48, 28014 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/clientebancario.bde.es\/pcb\/es\/\">https:\/\/clientebancario.bde.es\/pcb\/es\/<\/a><\/p>\n\n\n\n<p><strong>Servicio de Reclamaciones de la CNMV<\/strong><br>Miguel \u00c1ngel 11, 28010 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=2\">https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=2<\/a><\/p>\n\n\n\n<p><strong>Servicio de Reclamaciones de la DGSFP<\/strong><\/p>\n\n\n\n<p>Paseo de la Castellana 44, 28046 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/dgsfp.mineco.gob.es\/es\/Paginas\/Iniciocarrousel.aspx\">https:\/\/dgsfp.mineco.gob.es\/es\/Paginas\/Iniciocarrousel.aspx<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><em>Erreferentziako araudia:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ECO\/734\/2004 Ministro Agindua, 2004ko martxoaren 11koa, Finantza Erakundeetako Bezeroaren Arretarako Departamentuei eta Zerbitzuei eta Bezeroaren Defendatzaileari buruzkoa.<\/li>\n\n\n\n<li>8\/90 zirkularra, Espainiako Bankuarena, Eragiketen Gardentasunari eta Bezeroen Babesari buruzkoa.<br><br><br><\/li>\n<\/ul>\n\n\n<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1774,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"coauthors":[5579],"class_list":["post-383059","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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