{"id":383063,"date":"2025-02-11T16:04:40","date_gmt":"2025-02-11T15:04:40","guid":{"rendered":"https:\/\/www.fiarebancaetica.coop\/?page_id=383063"},"modified":"2025-04-02T14:16:34","modified_gmt":"2025-04-02T12:16:34","slug":"383063-2","status":"publish","type":"page","link":"https:\/\/www.fiarebancaetica.coop\/gl\/383063-2\/","title":{"rendered":""},"content":{"rendered":"\n<div class=\"wrapper-crispybacon-class wrapper-crispybacon-class-wide \">\n    \n\n<div class=\"wrapper-crispybacon-class wrapper-crispybacon-class-large \">\n    \n\n<h1 class=\"wp-block-heading\"><strong>Servizo de reclamaci\u00f3ns e atenci\u00f3n a clienta\/e<\/strong><\/h1>\n\n\n\n<p>Estimada\/o clienta\/e:<\/p>\n\n\n\n<p><strong>Banca popolare Etica Sucursal en Espa\u00f1a<\/strong> pon ao seu dispor todos os medios para contactar connosco se vostede quere transmitir queixas, reclamaci\u00f3ns e suxesti\u00f3ns.<\/p>\n\n\n\n<p><strong>Para resolvelas de forma sinxela:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Por tel\u00e9fono, chamando ao (0034) 944\u00a0153\u00a0496.<\/li>\n\n\n\n<li>A trav\u00e9s da nosa sucursal en Bilbao, na r\u00faa Santa Mar\u00eda\u00a09.<\/li>\n\n\n\n<li>Por correo electr\u00f3nico ao enderezo seguinte: sac@fiarebancaetica.coop<\/li>\n\n\n\n<li>Por escrito, se o desexa:<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Departamento de Atenci\u00f3n a Clienta\/e \u2013 Banca popolare Etica Sucursal en Espa\u00f1a<\/em><\/strong><\/p>\n\n\n\n<p><em>Calle S.ta Mar\u00eda 9<\/em><\/p>\n\n\n\n<p><em>48005 Bilbao<\/em><\/p>\n\n\n\n<p><strong><em>A persoa titular do Servizo de Atenci\u00f3n a Clienta\/e \u00e9 Susi Baraldi.<\/em><\/strong><\/p>\n\n\n\n<p><strong>Banca popolare Etica Sucursal en Espa\u00f1a dispone de un Reglamento para la Defensa del Cliente, al que puede acceder, <a href=\"http:\/\/www.fiarebancaetica.coop\/app\/uploads\/sites\/2\/2024\/01\/reglamento-atencion-cliente.pdf\">aqu\u00ed.<\/a><\/strong><\/p>\n\n\n\n<p><strong><strong>O prazo m\u00e1ximo para a resoluci\u00f3n de queixas ou reclamaci\u00f3ns \u00e9:<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dous meses desde a recepci\u00f3n da queixa e\/ou reclamaci\u00f3n para aquelas persoas clientas que te\u00f1an a condici\u00f3n de NON-CONSUMIDORA consonte a Lei 7\/2017, de 2 de novembro.<\/li>\n\n\n\n<li>Un mes desde a recepci\u00f3n da queixa e\/ou reclamaci\u00f3n para aquelas persoas clientas que te\u00f1an a condici\u00f3n de CONSUMIDORA consonte a Lei 7\/2017, de 2 de novembro.<\/li>\n\n\n\n<li>Quince d\u00edas h\u00e1biles desde a recepci\u00f3n da queixa e\/ou reclamaci\u00f3n caso de se tratar de materias reguladas nos t\u00edtulos\u00a0II e III do Real decreto-lei 19\/2018, de 23 de novembro, de servizos de pagamento e outras medidas urxentes en materia financeira, podendo aplicarse a excepci\u00f3n prevista do apartado 2.\u00ba do artigo\u00a069 da devandita norma, que permite ampliar o prazo at\u00e9 un mes desde a recepci\u00f3n do escrito.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Se a resposta \u00e1 s\u00faa reclamaci\u00f3n non fose satisfactoria ou transcorrese un prazo superior aos indicados para cada categor\u00eda de reclamaci\u00f3n, poder\u00e1 daquela dirixirse a:<\/p>\n\n\n\n<p><strong>Servizo de Reclamaci\u00f3ns do Banco de Espa\u00f1a<\/strong><br>Calle Alcal\u00e1 48, 28014 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/clientebancario.bde.es\/pcb\/es\/\">https:\/\/clientebancario.bde.es\/pcb\/es\/<\/a><\/p>\n\n\n\n<p><strong>Servizo de Reclamaci\u00f3ns da CNMV<\/strong><br>Miguel \u00c1ngel 11, 28010 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=2\">https:\/\/sede.cnmv.gob.es\/sedecnmv\/LibreAcceso\/RQC\/Reclamaciones_Consultas.aspx?t=2<\/a><\/p>\n\n\n\n<p><strong>Servizo de Reclamaci\u00f3ns da DXSFP<\/strong><\/p>\n\n\n\n<p>Paseo de la Castellana 44, 28046 Madrid<\/p>\n\n\n\n<p><a href=\"https:\/\/dgsfp.mineco.gob.es\/es\/Paginas\/Iniciocarrousel.aspx\">https:\/\/dgsfp.mineco.gob.es\/es\/Paginas\/Iniciocarrousel.aspx<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><em>Normativa de referencia:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orde ministerial ECO\/734\/2004, de 11 de marzo de 2004, sobre os departamentos e servizos de atenci\u00f3n \u00e1 clientela e a defensa da clientela das entidades financeiras.<\/li>\n\n\n\n<li>Circular\u00a08\/90 do Banco de Espa\u00f1a sobre a transparencia das operaci\u00f3ns e a protecci\u00f3n da clientela.<br><br><br><\/li>\n<\/ul>\n\n\n<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1774,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"coauthors":[5579],"class_list":["post-383063","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>- Fiare Banca Etica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fiarebancaetica.coop\/gl\/383063-2\/\" \/>\n<meta property=\"og:locale\" content=\"gl_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Fiare Banca Etica\" \/>\n<meta property=\"og:url\" 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